Privacy Policy
Tenshu.AI Pty Ltd (ABN 18 697 560 124) (we, us, our) is an Australian proprietary company. We are committed to protecting your personal information in accordance with the Privacy Act 1988 (Cth) and the Australian Privacy Principles (APPs). Where we interact with individuals in other jurisdictions, we also aim to meet applicable international standards including the EU General Data Protection Regulation (GDPR) and the California Consumer Privacy Act (CCPA).
This policy explains how we collect, use, disclose, and protect personal information through our website at tenshu.ai.
1. Information We Collect
We only collect personal information you voluntarily provide through our contact form:
- Name — to address you in our response
- Email address — to reply to your enquiry
- Company — to understand who you are enquiring for
- Whether you are a retailer or a supplier — so the right person replies
- Message — the content of your enquiry
We use Plausible Analytics to count visits to this website. Plausible does not use cookies and does not collect personal information. It records visits in aggregate only: the pages viewed, the site that referred you, and your country, browser and device type. It cannot identify you or follow you across other websites.
We do not use cookies, advertising pixels, or any other tracking on this website.
2. How We Use Your Information
We use the information you provide solely to:
- Respond to your enquiry
- Follow up on business discussions you have initiated
We will not use your information for unsolicited marketing without your explicit consent.
3. Disclosure to Third Parties
Contact form submissions are processed by Web3Forms (web3forms.com), a third-party form handling service. Web3Forms receives the details you enter in the form for the sole purpose of delivering that information to us. We encourage you to review their privacy policy at web3forms.com.
Website visit counts are processed by Plausible Analytics (plausible.io). Plausible receives no personal information from us.
We do not sell, rent, or trade your personal information to any other third party.
4. Overseas Disclosure
Web3Forms may process your data on servers located outside Australia, and Plausible processes visit counts on servers in the European Union. Where personal information is disclosed to overseas recipients, we take reasonable steps to ensure those recipients handle it in a manner consistent with the APPs.
5. Data Security
We take reasonable steps to protect personal information from misuse, interference, loss, and unauthorised access. Your contact form submission is transmitted over HTTPS and we do not retain it beyond the period needed to respond to your enquiry.
6. Access and Correction
Under the Privacy Act and applicable international law, you have the right to:
- Request access to personal information we hold about you
- Request correction of inaccurate or outdated information
- Request deletion of your information (where we are not required by law to retain it)
- Withdraw consent at any time (for EU/EEA residents, in accordance with the GDPR)
To exercise any of these rights, please contact us at the address below.
7. Retention
We retain personal information only for as long as necessary to fulfil the purpose for which it was collected, or as required by applicable law. Enquiry correspondence is generally retained for up to 24 months.
8. Children's Privacy
Our website is not directed at individuals under the age of 18. We do not knowingly collect personal information from children.
9. Changes to This Policy
We may update this policy from time to time. The current version will always be available at tenshu.ai/privacy. Material changes will be noted by updating the date at the top of this page.
10. Contact Us
For privacy-related enquiries, access requests, or complaints, please contact:
Tenshu.AI Pty LtdPrivacy Officer
Email: [email protected]
If you are not satisfied with our response, you may lodge a complaint with the Office of the Australian Information Commissioner (OAIC) at oaic.gov.au.